FAQs

1. What is Claire Skin Beauty?

Claire Skin Beauty is a premium beauty and skincare brand based in Southampton, UK.
We focus on clean, cruelty-free, and versatile products that enhance your natural glow — from vitamin-enriched creams to all-in-one blush and lip sticks.

2. Are your products cruelty-free?

Yes, absolutely. All our products are 100% cruelty-free and never tested on animals.
We also prioritize eco-friendly packaging and responsible ingredient sourcing.

3. Do your products contain natural ingredients?

Yes! Each Claire Skin Beauty product is made with carefully selected natural ingredients such as plant extracts, essential oils, and vitamin-rich components — safe for all skin types.

4. How do I place an order?

Simply browse our Catalog, select your desired products, and click “Add to Cart.”
Once you’re ready, proceed to Checkout and fill in your shipping and payment details. You’ll receive a confirmation email right after your order is placed.

5. What payment methods do you accept?

We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other secure online payment options.
All transactions are processed safely through Shopify’s encrypted system.

6. How long does shipping take?

UK orders: 3–7 business days

International orders: 7–15 business days (depending on location)
You’ll receive a tracking number via email once your order has shipped.

7. Can I return or exchange an item?

Yes — you can request a return within 14 days of receiving your order.
To be eligible, items must be unused, unopened, and in their original packaging.
Please note: for hygiene reasons, we cannot accept returns on opened makeup or skincare products unless they are defective.

📩 To start a return, contact us at racheloshea1@hotmail.co.uk.

8. What should I do if my order arrives damaged or incorrect?

We’re so sorry to hear that! Please send us an email at racheloshea1@hotmail.co.uk with your order number and a clear photo of the damaged or incorrect item.
We’ll make sure to send a replacement or issue a refund as soon as possible.

9. Do you ship internationally?

Yes, we ship worldwide. Shipping costs and times vary depending on your location.
You can check the final shipping cost during checkout before completing your purchase.

10. Can I change or cancel my order after placing it?

If your order has not yet been processed, we’ll do our best to accommodate changes or cancellations.
Please contact us within 24 hours at racheloshea1@hotmail.co.uk.

Once an order has been shipped, we can no longer make changes.

11. How can I track my order?

After your order ships, you’ll receive an email containing a tracking link.
You can click it anytime to check your delivery status.

12. How can I contact customer service?

You can reach us anytime via:
📧 Email: racheloshea1@hotmail.co.uk
📞 Phone: +44 2380 324918 / +44 7743 385939
📍 Address: 1 Atlantis Court, Canute Road, Southampton, UK

Our team is available Monday–Friday, 9 AM – 6 PM (GMT).

13. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow us on Instagram, TikTok, and Facebook for exclusive deals, giveaways, and new product launches.

14. Is my personal information safe when shopping here?

Definitely. Your privacy is protected under our Privacy Policy.
All payments are securely processed via Shopify’s encrypted system — we never store or share your payment details.

15. Do you collaborate with influencers or beauty professionals?

Yes, we love partnering with passionate beauty creators!
If you’re interested in collaboration, please email us at racheloshea1@hotmail.co.uk with your media kit or social links.